If you purchased an e-sim, you have 14 days to retract from your payment on our website. To retract, please contact our customer service.
If you purchased a recharge and the recharge has been received on your phone, you won’t be able to cancel your purchase.
Yes you need to create an account to purchase an e-SIM card or a recharge
You will need to give us your name, email address, a password as well as a phone number on which we will send a confirmation SMS for security purpose
You can pay with a visa or Mastercard.
The SIMs and recharges are sold in Euros. Your bank may apply conversion fees if your credit or debit card is set for payments in another currency. Please check it directly with your bank
Several explanations are possible, including our anti-fraud measures. If your payment has been refused, please note the error message and contact our customer service
You can contact our customer service here or by clicking on the “assistance” tab at the top of the website. Our customer service will answer you by email in English from Monday to Saturday from 8am to 8pm GMT+1
The recharges are different depending on the SIM card you need to recharge. Just enter your phone number or your SIM number and you will access to the recharges available with your SIM card offer
Yes the following limitations are applied:
Max number of recharges allowed by customer:
-per day: 10
-per month: 24
Max amount of recharges allowed by customer:
Per day: 90€
Per month: 240€
The recharge is credited in a few seconds. You will receive a confirmation SMS on your mobile when it is done
The recharge is activated as soon as it is credited on your SIM card. The validity period is being triggered at the same time
Purchasing a recharge is definitive, you cannot retract once the recharge is received on your phone
You need to register your SIM card as required by French law.
You will need to fill in a form and send us a copy of your ID or passport
Once we receive your information, it takes about 10 days to register your SIM
You have 30 days to register your SIM card. After 30 days, your SIM card is temporarily deactivated. After 60 days, your SIM card is definitely deactivated and cannot be reactivated again. Please note it takes about 10 days for us to process your registration so make sure to register at least 20 days after activation otherwise your SIM could be deactivated temporarily.
An e-SIM is a virtual SIM card. You won’t have to insert a physical SIM card in your device. You will receive a QR code to scan which will install directly the e-sim on your device.
Your device needs to be compatible with e-sim cards. If your device is not compatible with e-sim cards you won’t be able to download the e-sim and to communicate with it
Your device is e-sim compatible if it belongs to the following list:
- Iphone Xs, Xs Max and Xr under iOS 12.2 at least
- Iphone 11, 11 Pro and 11 Pro Max
- Iphone 12, 12 Pro, 12 Pro Max, 12 Mini & iPhone SE 2020
- Iphone 13, 13 Pro, 13 Mini
- Samsung Galaxy Fold & Galaxy Fold 2 / Galaxy Z Flip & Z Flip 5G
- Samsung Galaxy S20, S20+, S20 Ultra / Galaxy Note 20
- Samsung Galaxy S21 5G, S21+ 5G, S21 Ultra 5G
- Google Pixel 3, Pixel 3XL, Pixel 4, Pixel 4XL, Pixel 4a (4G) and Pixel 5 (5G)
- Huawei P40 and P40 Pro & Mate 40 Pro
You can only download your esim once. Please note you won’t be able to download it again if you delete it.
Once you have deleted your esim from your phone, you won’t be able to download it again. In this case, please contact our customer service
Prepaid SIM cards
You have an Orange Holiday SIM card, dial #123#
You have a data only Welcome Travelers SIM card, login to your account on this website to find the information. When registering, please select “Welcome Travelers SIM” on the phone number field and enter the 13 digits number written on your SIM or received by SMS upon activation. You will also receive text messages when you consume 50%, 70%, 80%, 90% and 100% of your credit
Dial + (or 00) then the country code then the number you would like to call. For instance, to make a call to Spain, dial +34 or 0034 (the country code for Spain) then add the phone number you want to call.
Please note that when a phone number begins with a zero (06 XX XX XX XX for French phone number for example), you will need to remove the 0. In the example above, you will need to dial +33 or 0033 6 XX XX XX XX.
We recommend you to insert your SIM card in your device only when you arrive in the country where you want to use the SIM card otherwise your credit validity period could start being deducted.
Yes, you can use your SIM card in any non simlocked device, there is no limitation set by Orange
Yes, you can share your data connection between several devices
As soon as you insert your SIM card in your mobile phone in a covered country, it will connect to the best local network. If it is not the case, please check the following:
- Make sure you have allowed data roaming on your phone. To do so go to your phone parameters
- Make sure your phone is unlocked. To do so, check with your carrier
- Make sure the apn settngs are set right (see apn settings section)
- If it is nothing of the above, please contact our customer service
Make sure the apn settings are set right as below
Access Point Name (or APN): orange
The apn should configure automatically. However if it is not the case, it shoud be set as the below:
Access Point Name (or APN): orange
You have an Orange Holiday SIM card if you have one of the two offers below:
-Orange Holiday 20GB, 120 mn and 1000 SMS from Europe to international + unlimited calls and texts in Europe
-Orange Holiday 8GB, 30mn and 200 SMS from Europe to international + unlimited calls and texts in Europe
Your package and SIM card should look like this
You have a Welcome Travelers SIM card if you have a data only SIM card valid in France only or in Europe. The amount of GB and of validity days depend on the offer you bought.
Your package and SIM card should look like this:
Orange Holiday SIM cards come with a French phone number. This phone number is written on the first inner page of your package or you can dial 225 to receive it by SMS (free)
Welcome Travelers SIM cards are data only SIM cards. They don’t come with a phone number. Please note you can still place call using your usual apps (What’sApp, Skype…)