Assistance

The recharges are different depending on the SIM card you need to recharge. Just enter your phone number or your SIM number and you will access to the recharges available with your SIM card offer

Yes, recharges are compatible with all format, SIM or eSIM

Yes the following limitations are applied: Max number of recharges allowed by customer: -per day: 10 -per month: 24 Max amount of recharges allowed by customer: Per day: 90€ Per month: 240€

The top-up is credited in a few seconds. You will receive a confirmation e-mail at the e-mail address you provided when creating your account when the operation is completed.

The recharge is activated as soon as it is credited on your SIM card. The validity period is being triggered at the same time

Purchasing a recharge is definitive, you cannot retract once the recharge is received on your phone

After registering your SIM card, you can top-up with the same initial credit (10GB in zone 1, 5GB in zone 2, 1GB in zone 3 and 500MB in zone 4), valid for 14 days
You can top-up here by entering your Holiday phone number (without 0) : https://travel.orange.com/en/top-up/

After registering your SIM card, you can top-up :
– 5GB of mobile data in Europe, 1 hour of call and 500 SMS from Europe to the world, valid for 14 days
or
– 20GB of mobile data in Europe, 1 hour of call and 1000 SMS from Europe to the world, valid for 1 month
You can top-up here by entering your Holiday phone number : https://travel.orange.com/en/top-up/

After registering your SIM card, you can top-up 1GB, 5GB, 10GB or 20GB of mobile data in Europe, valid for 30 days
You can top-up here by entering your Welcome Travelers SIM ID number : https://travel.orange.com/en/top-up/

You need to register your SIM card as required by French law.

You will need to fill in a form and send us a copy of your ID or passport

You need to register here: https://travel.orange.com/en/sim-card-registration/
Bring your SIM card and your identity document and fill in the form

Once we receive your information, it takes about 10 days to register your SIM

You have 30 days to register your SIM card. After 30 days, your SIM card is temporarily deactivated. After 60 days, your SIM card is definitely deactivated and cannot be reactivated again. Please note it takes about 10 days for us to process your registration so make sure to register at least 20 days after activation otherwise your SIM could be deactivated temporarily.

An eSIM is a virtual SIM card. You won’t have to insert a physical SIM card in your device. You will receive a QR code to scan which will install directly the eSIM on your device. Your device needs to be compatible with eSIM cards. If your device is not compatible with e-sim cards you won’t be able to download the eSIM and to communicate with it

Please find the list of eSIM compatible devices

The SIM format is compatible with all devices available on the market. It is a triple cut SIM, mini, micro and nano format.
Some of our offer are also available in eSIM format but only some of the devices are compatible with this technology. Please read the compatible devices list carefully before your purchase. In addition, some carriers do not allow a SIM from another carrier. They could lock the eSIM installation. Check with your local carrier.

You can buy your eSIM Holiday before your departure. You will need an Internet connection to buy online and receive it by e-mail.
Next, you need to install your eSIM. You can install it before traveling or upon arrival. Your device must have an internet connection to install your eSIM. The activation will be done automatically once the SIM card will be under a european network coverage.
If you encounter any difficulties once you arrive in Europe, do not delete the SIM card because you cannot download it twice and contact our Customer Service

Your eSIM is delivered by email. It is also available in your customer account.

If you own an Iphone, please download the following guide: Download the Iphone installation guide. If you own an Android, please download the following guide: Download the Android installation guide

You can only download your eSIM once. Please note you won’t be able to download it again if you delete it.

Once you have deleted your esim from your phone, you won’t be able to download it again. In this case, please contact our customer service.

You can follow your usage by dialing #123#. For information, you will receive a SMS when you have used 80% of your data and then, when you have used 100% of your data included in your offer.

Dial + (or 00) followed by the country code, followed by the number you would like to call. For instance, to make a call to Spain, dial +34 (the country code for Spain), followed by the phone number you want to call. Please note, for countries whose numbers begin with zero (like the UK and France), this zero will need to be removed when calling from abroad.

Your Orange Holiday World SIM card plan is valid for 14 days. If you want to use your SIM card for longer than your initial plan of 14 days, you must register your SIM card online here: here: https://travel.orange.com/en/sim-card-registration/
We recommend you to do it immediately as the registration by Orange SA can take up to 10 working days. Once your Orange Holiday World has been successfully registered, the validity of your SIM card will be extended by 6 months

Your Orange Holiday Zen 8GB SIM card plan is valid for 14 days. If you want to use your SIM card for longer than your initial plan of 14 days, you must register your SIM card online here: here: https://travel.orange.com/en/sim-card-registration/
We recommend you to do it immediately as the registration by Orange SA can take up to 10 working days. Once your Orange Holiday Zen has been successfully registered, the validity of your SIM card will be extended by 6 months

Your Orange Holiday Zen 20GB SIM card plan is valid for 14 days. If you want to use your SIM card for longer than your initial plan of 14 days, you must register your SIM card online here: here: https://travel.orange.com/en/sim-card-registration/
We recommend you to do it immediately as the registration by Orange SA can take up to 10 working days. Once your Orange Holiday Europe has been successfully registered, the validity of your SIM card will be extended by 6 months

Your Welcome Travelers SIM card plan is valid for 30 days. If you want to use your SIM card for longer than your initial plan of 30 days, you must register your SIM card online here: here: https://travel.orange.com/en/sim-card-registration/
We recommend you to do it immediately as the registration by Orange Link can take up to 10 working days. Once your Welcome Travelers has been successfully registered, the validity of your SIM card will be extended by 6 months

No, call reception is free

No, SMS reception is free

We recommend you to insert your SIM card in your device only when you arrive in the country where you want to use the SIM card otherwise your credit validity period could start being deducted.

Yes, you can use the Orange Holiday SIM card in both mobile Wi-Fi hotspots and tablets.

Yes, you can share your data connection between several devices. Going to “Settings” and activate your “Personal Hotspot”

As soon as you insert your SIM card in your mobile phone in a covered country, it will connect to the best local network. If it is not the case, please check the following: Make sure you have allowed data roaming on your phone. To do so go to your phone parameters. Make sure your phone is unlocked. To do so, check with your carrier. Make sure the apn settngs are set right (see apn settings section). If it is nothing of the above, please contact our customer service

Make sure the apn settings are set right as following. Access Point Name (or APN): orange Username: orange; Password: orange

The apn should configure automatically. However if it is not the case, it shoud be set as the following: Access Point Name (or APN): orange Username: orange Password: orange

Several reasons can cause your SIM card to expire:
– you have used all your credit or the validity date of the plan has expired : you can recharge your SIM here https://travel.orange.com/en/top-up/ by choosing the offer that fits your needs
– you have not registered your SIM card within 30 days : it cannot be reactivated due to French law. You need to buy a new SIM card.
– you have not used your SIM for more than 6 months after the end of validity of the last plan : it cannot be reactivated. You need to buy a new SIM card.

Yes, register your SIM card online : https://travel.orange.com/en/sim-card-registration/ and then recharge your credit here https://travel.orange.com/en/top-up/

You have an Orange Holiday SIM card if you have one of the two offers below: Orange Holiday 20GB, 120 mn and 1000 SMS from Europe to international + unlimited calls and texts in Europe. Orange Holiday 8GB, 30mn and 200 SMS from Europe to international + unlimited calls and texts in Europe. Your package and SIM card should look like this

You have a Welcome Travelers SIM card if you have a data only SIM card valid in France only or in Europe. The amount of GB and of validity days depend on the offer you bought. Your package and SIM card should look like this

Orange Holiday SIM cards come with a French phone number. This phone number is written on the first inner page of your package or you can dial 225 to receive it by SMS (free)

Welcome Travelers SIM cards are data only SIM cards. They don’t come with a phone number. Please note you can still place call using your usual apps (What’sApp, Skype…)

Orange Holiday Europe all-inclusive prepaid SIM card includes:
– 20GB of mobile data in Europe
– 2 hours of calls from Europe to the world
– 1000 SMS from Europe to the world
– Credit validity : 14 days from First Use
– Line validity : 6 months after activation (Register your SIM online with Orange to have 6 months of line validity, then top up once every 6 months to keep the line valid).
– see the details of countries available in the offer page

Orange Holiday Europe all-inclusive prepaid SIM card includes:
– 8GB of mobile data in Europe
– 30 minutes of calls from Europe to the world
– 200 SMS from Europe to the world
– Credit validity : 14 days from First Use
– Line validity : 6 months after activation (Register your SIM online with Orange to have 6 months of line validity, then top up once every 6 months to keep the line valid).
– see the details of countries available in the offer page

Orange Holiday World is a data only prepaid SIM card including:
– 10GB of mobile data in countries in Zone 1
– 5GB of mobile data in countries in Zone 2
– 1GB of mobile data in countries in Zone 3
– 500MN of mobile data in countries in Zone 4
– Credit validity : 14 days from First Use
– Line validity : 6 months after activation (Register your SIM online with Orange to have 6 months of line validity, then top up once every 6 months to keep the line valid).
– see the details of countries available in the offer page

Welcome Travelers is a data only prepaid SIM card which includes:
– 3GB, 6GB, 10GB or 20GB (depending on the offer you choose) of mobile data in Europe
– Credit validity: 30 days from first use
– Line validity : 6 months after activation (Register your SIM online to have 6 months of line validity, then top up once every 6 months to keep the line valid).
– see the details of countries available in the offer page