Notice – Protection of personal data
Orange Link is committed, within the scope of its activities and in accordance with the legislation in force in France, Europe and other jurisdictions where it operates, to ensuring the protection, confidentiality and security of the personal data of the users of its services, as well as to respecting their privacy.
This Policy informs you about how Orange Link, its contractors and partners process your personal data.
This Policy applies in particular to customers and users of the offers and services as well as to visitors to the https://travel.orange.com/ website and users of the Orange Travel mobile application.
It may be supplemented by specific information brought to the user’s attention in relation to a particular offer or service.
In what capacity does Orange Link process your data?
Orange Link processes your data in its role as data controller when:- You browse the websites or applications published by Orange Link, create an Orange Travel account, or contact Orange Link through the contact channels made available by Orange Link;
- You subscribe to an offer or purchase a product or service designed and distributed on its own behalf by Orange Link. This is the case, for example, of the Welcome Travelers offers designed and distributed by Orange Link as an electronic communications operator.
Why does Orange Link process your data?
Orange Link processes personal data only for specified, explicit and legitimate purposes. Orange Link does not process such data in a way that is incompatible with these purposes. Orange Link processes your data for the purpose of performing a contract. To this end, the purposes pursued by Orange Link are the following:- To manage the identity of the customer or user and to authenticate them
- To manage the order
- To invoice and collect payments
- To provide pre-sales service and sales
- Provide after-sales service
- Process cancellations
- Handle complaints
- Communicate for customer management purposes
- To organize direct marketing operations
- To organize contests
- To survey customers or users
- To ensure the security of the platforms and services
- To fight against fraud
- Responding to requests from the authorities and to court orders
- Responding to the authorities’ right to communicate.
What data is processed?
Orange Link processes your personal data, which is collected directly from you when you create an account, purchase a SIM/eSIM card or buy top-ups. Orange Link may also receive data that has been collected from you by a third party, for example when you purchase an Orange Link product from a distributor. Orange Link will only process data or a category of data if it is strictly necessary for the purpose for which it was collected. You can find information on these purposes above. Orange processes the following categories of data:- Identification data: name, first name, IP address
- Personal characteristics: title, date of birth
- Contact data: telephone number, postal address
- Connection and usage data: connection and usage logs
- Economic and financial data: transaction number
- Products and services owned or used
- Content data: identification document