Accessibility statement : Orange Travel

Context

Orange undertakes to make its internet, intranet, extranet websites and its mobile applications accessible in accordance with article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it implements the following strategy and actions:

the Digital Accessibility Multi-year Plan 2024 - 2026 (PDF, 165Ko).

This accessibility statement applies to Orange Travel.

Conformity level:

"Orange Travel" is no compliant to the criteria with WCAG version 2.2, level AA.

The Orange Group Accessibility Expertise Center refers to the WCAG international recommendations version 2.2, level AA. Here is the correspondence link between the RGAA and the WCAG (french).

The analyze was carried out via la Va11ydette.

Tests result

The compliance audit carried out by The Orange Group Accessibility Expertise Center reveals that :

• 22% of WCAG level A and AA criteria are met.
• The average compliance rate of the online service is 74%.

Content not accessible

All non-conformities have been identified and addressed by the appropriate teams. Below is the list of WCAG criteria that are not compliant:

Non-compliances

List of non-compliant WCAG criteria :

• 1.1.1 Non-text Content, Level A
• 1.2.3 Audio Description or Media Alternative (Prerecorded), Level A
• 1.2.5 Audio Description (Prerecorded), Level AA
• 1.3.1 Info and Relationships, Level A
• 1.3.4 Orientation, Level AA
• 1.3.5 Identify Input Purpose, Level AA
• 1.4.1 Use of Color, Level A
• 1.4.3 Contrast (Minimum), Level AA
• 1.4.4 Resize text, Level AA
• 1.4.10 Reflow, Level AA
• 1.4.11 Non-text Contrast, Level AA
• 1.4.12 Text Spacing, Level AA
• 2.1.1 Keyboard, Level A
• 2.1.2 No Keyboard Trap, Level A
• 2.4.2 Page Titled, Level A
• 2.4.4 Link Purpose (In Context), Level A
• 2.4.5 Multiple Ways, Level AA
• 2.4.6 Headings and Labels, Level AA
• 2.4.7 Focus Visible, Level AA
• 2.5.3 Label in Name, Level A
• 3.1.1 Language of Page, Level A
• 3.1.2 Language of Parts, Level AA
• 3.2.3 Consistent Navigation, Level AA
• 3.3.1 Error Identification, Level A
• 3.3.2 Labels or Instructions, Level A
• 3.3.3 Error Suggestion, Level AA
• 3.3.4 Error Prevention (Legal, Financial, Data), Level AA
• 4.1.2 Name, Role, Value, Level A
• 4.1.3 Status Messages, Level AA

Establishment of this accessibility statement

This declaration was established on 3/19/2026.

Technical specifications of the site

• HTML
• CSS
• JavaScript

Testing environment

The verifications were performed with the following software combinations:

• Chrome 140.3 and NVDA 2025.3
• Firefox 140.0 and NVDA 2025.3

Methods and Tools to evaluate accessibility

• Automatic testing: Stylus, Heading Maps, WCAG Colour Contrast Analyzer
• Manual testing: Colour Contrast Analyzer
• Functional testing: NVDA 2025.3, Keyboard navigation

Pages which have been the subject of compliance verification

The verification audit was performed on the following pages using the Orange va11ydette:

1. Home - Not connected + Elcos : https://travel.orange.com/en
2. Help and contact : https://support.travel.orange.com/hc/en-us
3. Terms and conditions of sales : https://travel.orange.com/en/terms-of-sale
4. Accessibility : https://travel.orange.com/fr/en/accessibility
5. Site Map : https://travel.orange.com/en/site-map
6. eSIM for Spain : https://travel.orange.com/en/buy-a-sim/offers/spain
7. Cart :
8. Secure payment :
9. Order confirmation :
10. Confirmation Email: Mail Orange Travel - Order confirmation and QR code
11. Top-up my eSIM and SIM card : https://travel.orange.com/en/top-up
12. My eSIMS : https://travel.orange.com/en/customer-area/my-esims
13. My profile : https://travel.orange.com/en/customer-area/my-account
14. Welcome Pack : http://Welcome_Pack_and_QR_code.PDF

Feedback and contact information

If you are unable to access content or a service, you can contact the site manager to be directed to an accessible alternative or obtain the content in another form.

We welcome your feedback on the accessibility of this site. Please let us know if you encounter accessibility problems by sending an email to accessibility.group@orange.com.

Legal remedies

You have reported to the website manager an accessibility problem that prevents you from accessing content or one of the portal's services and you have not received a satisfactory response, in this case:

• Write a message to the Defender of Rights.
• Or contact the Defender of Rights delegate in your department.
• Or send a letter by post (free of charge, do not put a stamp)
  
  Défenseur des droits
  Free answer 71120
  75342 Paris CEDEX 07